Our Commitment to Customer Satisfaction

At Caxdo, we strive to provide high-quality household appliances and electric devices designed to simplify your daily routines. We understand that sometimes, products may not meet expectations, and we're here to ensure your shopping experience remains positive through our flexible return and refund policies.

How to Request a Return or Refund

If you're dissatisfied with your recent purchase or the product doesn't match your expectations, please contact our dedicated support team at [email protected]. We will review your case carefully and guide you through the appropriate steps to resolve your concerns.

When reaching out, include a clear photo of the received item along with a concise description of your issue. This helps us address your request swiftly and improve our product range and service quality.

Important Timeframe:

Please note that our return and refund policies are valid within 14 days from the date your order arrives. Regrettably, requests made after this period cannot be accommodated.

Handling Damaged or Faulty Products

If you receive a defective or damaged item — such as a device with visible flaws or missing parts — contact us immediately. We take responsibility for issues arising during manufacturing or transit.

  • To expedite resolution: attach photographs showing the defect or damage clearly on a flat surface, with tags or error indicators visible.
  • What we cover: This warranty pertains solely to manufacturing faults and does not include damages due to:
    • Accidents or mishandling
    • Normal wear and aging
    • Sun-induced fading of colors or materials
    • Post-purchase modifications or alterations

Most faulty products qualify for a replacement, often without the need for a return. We utilize your images solely to improve quality standards and prevent future issues.

Timeline for Claims and Returns

Requests related to manufacturing defects or damages must be submitted within 14 days of receipt. Outside this window, we may be unable to offer refunds or replacements.

Delayed Delivery and Missing Items

If your order is delayed beyond the expected delivery window, contact our support team with your order details. We prioritize such cases to resolve issues promptly.

Please note:

  • Claims must be submitted within 60 days of placing the order. After this period, we might not have access to tracking info or other relevant data.
  • Refunds, when processed, typically take 3–10 banking days to appear in your account, depending on your bank's policies.

Refund and Reimbursement Timeline

All refunds will be issued back to the original payment method. Once initiated, processing times are approximately:

  • Credit cards: up to 10 business days
  • PayPal: 3 to 5 business days

If the refund isn't reflected after this period, please reach out to your bank or payment provider for further assistance.

Stay Connected with Us

Your satisfaction is our priority. For any additional questions or support, contact us at [email protected]. We look forward to serving you better with our range of household appliances that make everyday chores easier.